Lockett Bros is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
The information we collect and how we use it
When you place an order, request a catalogue, or provide feedback using our web site we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc..
We gather this information to allow us to process your request. The relevant information is then used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. We may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. We may provide this information by post or email. If you would rather not receive this information please send an e-mail to email@example.com stating your preferences.
How we protect your information
The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy. We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
Updating your details
If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to firstname.lastname@example.org
How to contact us
Buy with confidence from a respected and reputable High Street retailer! Lockett Bros has been in the business of selling wines and other fine drinks to many customers since opening in 2004. Our interests are to be extremely protective of our valued customers, especially when it comes to processing transactions and holding personal information. We have no intention of being any less vigilant when it comes to selling drinks on the Web – “virtual” customers have exactly the same rights as “real” ones!
The purchase area of Lockettbros.co.uk uses high security SSL technology allowing you to buy online with confidence. Data transmissions involving sensitive information including credit card details are sent under 128-bit encryption that utilises digital certificates to provide powerful security.
In the extremely unlikely event of fraudulent misuse of your card as a direct result of you providing information to Lockettbros.co.uk, then as long as you notify your credit card company in accordance with its reporting procedures, Lockett Bros will cover the costs of any amount your credit card company holds you responsible for – which cannot be more than £50 by law. If you have any questions about the details above, please contact us at:
133 High Street